FAQ: INSTANT COLORS Paints for Gamers
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How do shipping costs work?

The shipping costs will be calculated depending on the weight of the group of products and the country of destination. This will be an additional charge that will be added at the pledge manager in the BackerKit platform after the end of the campaign. However, and to offer a basic information to our backers, we attach an orientation chart of the shipping cost for each Pledge. The shipping costs of the rest of the products added there by the customer will be added to this indicative shipping cost. Therefore now it can not be determined exactly.

Last updated: April 23, 2020 09:30

Can I choose the 16 colors of the The Wizard pledge?

No, the 16 colors have been choosen among the most common and versatile ones. Leaving this option to each backer caused a lot of complications and delays in previous campaigns so we’ve decided that this time it won’t be an option.

Last updated: April 23, 2020 09:30

Can I add the cost of another pledge to mine if I want to have several?

Yes, you can do so by adding the cost of the pledges you want but at the end of the campaign you should inform us of your added pledge at the PM. Note that regardless of how many pledges you select you are only getting the stretch goals once.

Last updated: April 23, 2020 09:30

How do I add add-ons to my pledge?

Choose your reward level and then increase the pledge amount by the value of the extra(s) you’d like.   This can be done using the “Manage My Pledge” button in the top right corner of this page. Just enter the total to cover your base reward level and any extras you like, and then once you submit the page Kickstarter will take you to Amazon to authorize the payment. The description of these products will be made on the Backerkit platform, a few weeks after the end of the campaign.  You can change your pledge value any time before the end of the project. No payment will be taken until the project is funded and the time period finished.

Last updated: April 23, 2020 09:30

Where is INSTANT COLORS going to be produced?

Everything will be produced in Spain. All our paints are water based acrylics and are developed by chemical professionals of the matter. The security features are available to all customers who request them through a private message.

Last updated: April 23, 2020 09:30

Can a group of people or friends access a pledge for retailers?

NO. The pledge for retailers is unique and exclusive for shops and businesses identified with a recognizable tax identification number. Painting or modeling associations or non-profit entities won’t be able to access them either.

Last updated: April 23, 2020 09:30

Why can't I add a spray primer as add-on?

Sadly, sprays are considered hazardous materials by most shipping companies and to avoid any issue we’ve decided not to have them available in that format.

Last updated: April 23, 2020 09:30

I'm colorblind and some names of your paints are not clear.

We are aware of that and we are sorry. Here’s a list of those that don’t include the color in their naming:

Wild beast: desaturated orange Remove Mana: dark blue Rotten pus: mix of yellow and orange Evil Root: pinky orange Fairy blood: dark grayish blue Corrupted stamina: green Love Affair: carmin red Drain life: pale orange Full healing: strong yellow Zucchini skin: bluish green Dead flesh: grayish brown Phoenix feather: brownish orange Undead dragon: pale blue Phoenix Egg: brownish ivory Mana regeneration: blue Dark kraken: dark turquoise Spectral wolf: reddish gray

The primers are all light / whitey ones: ice is grayish, bone is yellowish and charm is pure white.

Last updated: April 24, 2020 01:45

The prices of the add-ons on your site seem cheaper...

That’s why they don’t include taxes. The prices here are RRP.

Last updated: April 30, 2020 01:42

When are these going to be delivered? Can't find a date...

October 2020, it’s stated in the description of each pledge :)

Last updated: April 30, 2020 08:25

Do I have access to Stretch Goals if I didn't participate in the campaign?

No, Stretch Goals are only available for those backers who supported us in the campaign.

Last updated: June 08, 2020 01:42

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: October 2020

Last Updated At: 05/26/20
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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